Exchange / return
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Exchange / return

If the size or model does not suit you, you can easily exchange or return the product within 14 days from the date of purchase. To exchange, you must first make a return of the previous product.

To make a refund you need to fill in:

• a statement of return of goods stating the reason;

• the act of returning the goods.

Additionally, you must provide:

• a document confirming the purchase of goods: consignment note or cash receipt;

• an identity document;

• receipt of refunds (in case of cash payment).

Requirements for returnable goods

To return, you must provide the goods in their original form: without damage and traces of use, with original labels, tags and in the original packaging. If the product was purchased as a set, it must be returned in full.

The rules for returning goods purchased in the IVA NEROLLI online store are regulated by the Law of Ukraine "On Consumer Protection".

We reserve the right not to accept returned goods if they were delivered to our warehouse after the 14-day period, or if the condition of the goods differs from the one in which you received them.

Exchange / Return of goods within Kyiv and the suburban area

You can make an exchange or return to IVA NEROLLI, located at: Kyiv, st. Mikhail Dragomirov, 17

IVA NEROLLI is open daily

Mon.-Fr: 11:00 - 19:00

Sat.-Sun: 12:00 - 17:00

If you plan to make an exchange, contact us at (067) 800 80 08. The stylist of the contact center will reserve for you the product that will be waiting for you at the checkout.

Exchange / Return of goods in Ukraine

You can make a return at the nearest branch or call a courier.

To receive details and documents for registration of return contact us by phone (067) 800 80 08. In case of an exchange of expenses for return delivery of the goods bears the IVA NEROLLI online store, in case of return - the client.

If you plan to make an exchange, the contact center stylist will reserve the product for you and send it upon receipt.


After receiving the return and confirming that the return requirements are met, we will refund you.

Refunds are made in the same way you paid for the order.

Please note that when paying by bank card, the refund period depends on the policy of the institution that issued the card.